Refund Policy

REFUND POLICY

We hope you love your Nimbus Baby purchase. If something isn’t right, we’re here to help.

Change of Mind

We do not offer refunds for change-of-mind purchases, including if you ordered the wrong size or colour. Instead, we offer credit notes or exchanges, provided the item meets the conditions outlined below.

This policy is in line with our obligations under the Australian Consumer Law, which does not require refunds for change of mind.

Faulty Items

We are committed to providing high-quality products. If you receive an item that is faulty or defective, we will gladly issue a full refund, exchange, or credit note.

To be eligible:

Contact us within 14 days of receiving your order
Email contact@nimbusbaby.com.au with:
- Your Order Number
- A clear photo of the fault
- A brief description of the issue

We will assess your claim and process your refund in accordance with the ACL.

Conditions for Refund Approval

Refunds will only be granted if:

The item is faulty, defective, or damaged
It has not been worn, washed, or altered
It is returned in its original condition with all tags attached

Items that do not meet these criteria will be returned to you at your expense. Please include images and precise descriptions prior to returning, to ensure you meet the requirements.

Non-Refundable Items

We do not offer refunds for:

Sale, final sale, or sample items
Items with minor or disclosed faults
Customised or personalised products
Items returned after 14 days of delivery
Items returned without prior approval

Processing Time

Once your return is received and inspected, please allow 5–7 business days for processing. Refunds will be issued to your original payment method.